Using artificial intelligence to better inform human intelligence, higher education can prevent a winter of disillusionment and ensure tangible student success outcomes. Student success, in its various forms, is a top issue in higher education. Over the last decade, colleges and universities have worked to consolidate mountains of data into insights that can empower academic professionals to influence student success. Yet this cannot be accomplished using only human intelligence (HI). To facilitate an impact on student success, many institutions have employed artificial intelligence (AI) to help process and analyze data. AI, embedded in data systems, can allow institutions to better gather high-value data, monitor and uncover predictive risk indicators, and proactively respond to student behavior to promote student success. Despite the high capabilities of these systems, they cannot be sustained outside professional HI, which gives meaning and direction to data insights.

Businesses are increasingly understanding that their employees will need to work alongside artificial intelligence to deliver the best results. Merging AI and human intelligence (HI) has the potential to provide better products and services, tap into different approaches to tasks, and free people from repetitive tasks as well as uncovering previously undiscovered creative solutions to problems. The more work that is shared with an artificially intelligent system, the more innovative solutions can be discovered and the human ability to build connections with customers and clients can flourish. However, recognising that AI can augment human workforces is only the first step. Businesses have to consider a whole host of infrastructural issues, and prepare their workers for a very different style of working.